LR
Liezl R

1 reviews | Active since Sept 2015

16 Sept 2015, 20:04

Account was open on 12m without my consent

I opened an account on Saterday at Edgars Menlyn in Pretoria and collected my card yesterday. Today I purchased some clothes at the Woodlans Edgars Branch. I got to the till to pay on my account and when I asked for 6m they told me that my account was opened on 12m however the lady at Menlyn that assisted me when i opened an account NEVER asked me on how many months I wanted to pay back when I opened my account. So I went to customer serves and they assisted me and told me that the only way I can change it to 6m is to close my current account and open a new one. I am FERIOUS and a very UNHAPPY customer as I now need to pay rent on my purchased amount and that is NOT what i wanted!!!! It is unacceptable, the sales employees must explain to new customers and ask them what they want and not assume and proceed with out a customers consent.

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Replies (1)
Edgars
Edgars's reply17 Sept 2015, 17:50
Official
Hello Liezlroos0,

Thank you for raising your concerns with us. Kindly note we do not change plans from 12 to 6 months anymore as per the new company policy. Please be advised we do offer 6 months interest free accounts, however, customers' needs to qualify as per their credit score and If the account is approved on 12 it means the customer didn't qualify.

Thank you for giving us this feedback. We assure you management will address this with the consultants at Now Accounts

We apologise for the overall experience:

The reference number is:***/GO

Kind regards
Edcon customer experience
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