account summary is required

Ive been calling in, emailing in and asking edgars to send my moms account statement for the last 6 months and no one is getting back to us. Ive even asked on your facebook page, ive emailed in got a ref number and no one gets back to us what is the status of that ref number? We went in to Edgars Newtown mall only to be told that their systems cant print us what we need so we need to go to another branch, yes no brains there so no other suggestions like trying to get it emailed to us attempts, think we ave the time and money to go around to all your stores to get help, say it nonchalantly as if you dont give a dam. PLS freaking help already!