ACCOUNT STILL NOT CLOSED AFTER 4 WEEKS & NO COMMUNICATION FROM THE STORE!

Edgars makes it so difficult to close my account.

I settled my account on the 21st of September, and requested them to close the account at the Fourways Edgars store. They called the customer service to inform them about the request to close the account. I was then told that it will not be possible to get a reference number for my request. Their system won't be able to produce a reference number that I can later user to track my request. I was very supprised to learn that such a big institution won't be able to produce a reference number for my request.

I went to check again 4 days later, the account was still not closed.

I was told I will get an SMS once the cancellation is done. I am still waiting, still no SMS, instead what I am getting is the following messaes showing that there is not intention to close the account: Now I have received the following sms:

Dear valued customer, due to a technical error, your September interest on your Edgars Account did not reflect on your September statement. This has been rectified & will reflect as a double billing on your October statement. We apologize for any inconvenience caused.

Now I got another SMS informing me that they will be charging me double interest at the end of October while I entered into an interest free 6 month account.

Can someone please help me close my account with Edgars.

I have tried facebook also and hellopeter. This is my second post, and the store has not responded at all #edgars @EdgarsFashions #EdgarsFashions