Account still not closed

"Dear Marc,

Please accept our sincere apologies for any frustrations occurred due to this incident.

Kindly note Edcon is doing business with a company called RMCS and there was an agreement between parties to contact customers and sell their product offering. ( Airtime, data and SMS). Upon acceptance the monthly subscription fee will be added to customers account. Therefore your query is referred to RMCS to investigate how the products was enrolled? In addition cancellation and reversals will be conducted within the next 48 hours.

Once final feedback is received your account will be closed as requested. Your reference number is: ********** 0143/GO Kind Regards The Edgars Team ********** 925"

Hi there,

My account has still not yet been closed, even though I received an email on 01 February stating that it has been. The airtime subscription that was added to my account AFTER it was meant to be closed (and without my consent) has also not been cancelled. I received a call from Nonhlanhla at Edcon head office on 06 March to tell me that these charges would be reversed and that the subscription would be canceled as RMCS could not find sufficient proof that I had signed up for anything. Yet, I am still receiving SMSs reminding me to pay my account.

I had a zero balance on the account before these ********** charges were added to my account and I refuse to pay for something that I did not agree to.

PLEASE CLOSE THE ACCOUNT.