Account still frozen

This is the fourth complaint on the same issue about a \lost"and unallocated payment. Edgars has now finally admitted to have traced the payment and will 'soon' do the allocation but it ends there. My account has been frozen for - 3 months and still no one can finalize the payment. I've spend more than the instalment on Faxes Tel calls Emails and trips to the bank and Edgars but still get the embarrassing message that 'I have to pay before you can buy' Is it not time that this matter is referred to higher authority as the situation is getting out of hand. All I get is some-one telling me about Edgars' high standards and then of course that my case has been referred to another department. WHAT DO I DO NEXT? IF THE PERSON HANDLING THIS MATTER IS NOT CAPABLE PLEASE REFER THIS TO YOUR FINANCIAL DIRECTOR!!!!!"""