ACCOUNT STATUS NOT UPDATES AFTER 2 MONTHS

I have paid up my account over 2 months ago with collection agency vvm. when I go into the store it shows that I am still have an outstanding balance and I need to contact collection agency VVM, when I contact them they say that the account has been settled and that a request has been sent to Edgars, they then said they will send another request to Edgars to update and that I should wait 21 days I did wait and on the 8/9/2018 I go check on the status of my account only to see that it still shows I have an outstanding balance. this is unacceptable is Edgars staff not doing their job they are paid to do. please call me ********** 902 ASAP to resolve this issue or I will have to refer this matter to the Ombudsman.