MR
Monique R

1 reviews | Active since Oct 2011

02 Jul 2015, 12:38

Account statements

I opened an account at the Tygervalley branch after been approached several times. It literally took 10 minutes since my I was pre-approved. The ONLY request that I had was that I receive my account via email since I live in a security complex and the post boxes are outside and not secure. I requested it when I completed the info with person number 1. I requested it AGAIN when I went to Customer Services to fetch my card. It did not come as a big surprise - my account statement gets posted to me. However, I receive regular email including emails from Edgars Club - I am not a member of Edgars Club!! What respect does Edgars have for me as a client if they cannot even adhere to a basic request. So now I will pay the the R450 due on the account and close it. There are other stores e.g Woolworths who actually treats me as a valued customer and who provides quality and service. Cheers Edgars!!!

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Replies (1)
Edgars
Edgars's reply05 Jul 2015, 17:33
Official
Hello thelink,

We would like to apologise that you don't receive your statements. Please note we have referred this query to the accounts department to address. We apologise for the overall experience. Concrete feedback will be given to you shortly.

Please find your reference number: ***/GO

If you require any further assistance, kindly contact the accounts department on ***

Kind regards.
Edcon customer experience team.
***

Best regards,