RT
Rose T
1 reviews | Active since Aug 2015
23 Sept 2015, 10:58
Account statement
After I lodged a complaint on 6 August 2015 after various attempts to get a statement from Edgars they responded (ref no:***/GO) by phoning my on Sunday 9 August 2015 where they promised to send me a statement via email. I am still waiting. I, on various occasions tried to contact them telephonic - with no luck. Just as you have entered all the number selection etc - no one answers - phone just goes dead. I have still not received a link to enable me to enter my own account online. PLEASE HELP!! All I want is a statement from 1 June 2015 to now to monitor all my purchases and payments. I have been to various of our branches in town and either they cannot give me a statement or their printers does not work.
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Replies (1)
Edgars's replyOfficial
23 Sept 2015, 15:45Hello rosetaljaard1,
Thank you for bringing this matter to our attention. We do apologise for the discomfort caused.
As per our telephonic discussion, kindly be advised that your statements has been emailed to you.
You will also be contacted shortly.
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the discomfort caused.
As per our telephonic discussion, kindly be advised that your statements has been emailed to you.
You will also be contacted shortly.
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***
Best regards,
Edgars's reply23 Sept 2015, 15:45
Official
Hello rosetaljaard1,
Thank you for bringing this matter to our attention. We do apologise for the discomfort caused.
As per our telephonic discussion, kindly be advised that your statements has been emailed to you.
You will also be contacted shortly.
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the discomfort caused.
As per our telephonic discussion, kindly be advised that your statements has been emailed to you.
You will also be contacted shortly.
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***
Best regards,