AS
AMOS S
1 reviews | Active since Oct 2018
26 Oct 2018, 16:11
ACCOUNT SETTLEMENT
I have settled my account on 14 September 2018 through MBD recoveries and since then I have been trying to obtain the confirmation that my account is settled and closed. I have phoned and went to Egdars branch several times but no joy at all. They are useless (spoke to Ntombi on 26-10-2019 about 16:00 @ ********** ), she was very clueless and rude and knows nothing about customer service.
Edcon keeps on saying, I will receive the settlement confirmation within 24hrs, till today...nothing at all. Every call centre agent saying different story,
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Edgars's replyOfficial
26 Oct 2018, 16:28Thank you for making contact with us. Kindly note that your query has been escalated to our accounts department for investigations as there is still a balance on the account. Once our collections agents respond we will be in direct contact with you to resolve this matter with the requested paid up letter.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Edgars's reply26 Oct 2018, 16:28
Official
Thank you for making contact with us. Kindly note that your query has been escalated to our accounts department for investigations as there is still a balance on the account. Once our collections agents respond we will be in direct contact with you to resolve this matter with the requested paid up letter.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
AS
AMOS S's updateReviewer Update
29 Oct 2018, 12:21They must confirm with MBD ********** - Happy Makhubele
AS
AMOS S's update29 Oct 2018, 12:21
Reviewer Update
They must confirm with MBD ********** - Happy Makhubele