zA
zaid A
1 reviews | Active since Jan 2019
16 Jul 2020, 00:06
Account ********
Poor service. I have called the customer care line a few times now. There was a airtime contract taken out on my account. I did not give consent for this. I was told that there was a recording but they are not sure where it is. I have asked them to show me where the airtime was sent but they can not provide this info as well. I was given a reference number (***/GO) but issue is not being resolved. This is ***** in my eyes and I feel they have done this to many other customers. I can not believe that profound large company like Edgars can not resolve this issue
Helpful (0)
Replies (3)0
Replies (3)
Edgars's replyOfficial
16 Jul 2020, 09:57Good day Zaid , Thank you for taking time to write to us We apologise profusely for the inconvenience caused. Your complaint has been acknowledged, we will investigate and revert with feedback. The reference number for the complaint is ***/GO Warm Regards The Edgars Team
Best regards,
Edgars's reply16 Jul 2020, 09:57
Official
Good day Zaid , Thank you for taking time to write to us We apologise profusely for the inconvenience caused. Your complaint has been acknowledged, we will investigate and revert with feedback. The reference number for the complaint is ***/GO Warm Regards The Edgars Team
Best regards,
zA
zaid A's updateReviewer Update
22 Jul 2020, 23:18still no contact at all from Edgars.
zA
zaid A's update22 Jul 2020, 23:18
Reviewer Update
still no contact at all from Edgars.
zA
zaid A's updateReviewer Update
05 Feb 2021, 03:28you stole my money. still no feedback
zA
zaid A's update05 Feb 2021, 03:28
Reviewer Update
you stole my money. still no feedback