Account Refund

<p>I am very disappointed in my recent dealings with Edgars.</p> <p> I have a credit on my account due to me.</p> <p>I submitted all the required documentation on 05/05/2016 to *** (***).</p> <p>I followed up on 06/05/2016, and the call centre lady I spoke to asked me to send it to ***</p> <p>as well (***), which I did. She also informed me the normal refund period is 7 working days.</p> <p> </p> <p>I followed up on 11/05/2016 and spoke to Sandile Mabaso (Manager) who said my documentation is currently with</p> <p>him and he will submit it for processing the same day still as he can’t see anything wrong with the documents</p> <p>submitted.</p> <p> </p> <p>I followed up on Friday, 13/05/2016 and spoke to another call centre agent (unfortunately I did not take down</p> <p>a reference number this time). She couldn’t see any progress on the system. I asked to speak to Sandile Mabaso,</p> <p>but he was not available at the time. She however promised to follow up with him and the admin side to track</p> <p>the progress and get back to me the same day still.</p> <p>I received NO call, thus NO feedback.</p> <p> </p> <p>I followed up ONCE AGAIN on Monday, 16 May. Sandile Mabaso was still not available. However the lady I spoke</p> <p>to told me the standard refund period is now 21 working days??? I told her this was unacceptable and asked to speak</p> <p>to a team leader or manager – the line was conveniently cut.</p> <p>I phoned back again (***) – this agent told me she will get the person who was busy with my refund</p> <p>to call me back. Gues what – NO PHONE CALL.</p> <p> </p> <p> </p> <p>I eventually came through to customer service where I dealt with 3 different people - all promising me follow-up phone calls. STILL NO CALLS.</p> <p>The last I heard from the consultant is that the documentation (which I had to resend 4 times) has now been loaded onto the system, and it will take another 7 working days to be paid out!</p> <p> </p> <p>I don't know what to do anymore! I have been phoning 3 - 4 times on a daily basis and am no nearer to an answer.</p> <p>Because I have been told on 05/05/16 that it will take 7 working days, I already made commitments with the money owing. </p>