Account query
<p>My account had a '0' balance when I purchased & paid for a pants for R249.95 on 21.05.16. I returned it on 28.05.16 for a different pair costing R279.95, which I also returned. So I should have a '0' balance again !! According to them I owe them R30.00. When I went to Blue Route on 08.07.16 to query it a lady at Customer Care made a call and spoke to Thami (Ref ********** 687644) who promised to reverse it within a couple of days.</p> <p>Today I received another account still with a R30.00 o\s bal. I called Head office ********** 442 & spoke to Kribashnee who said that the store should reverse it. I tried calling Blue Route Branch but nobody answers. I called HO again to find out they had another number for Blue Route branch and spoke to Princess did not know where or what Blue Route Branch was & who said that i must pay it as I owe them R30.00. I need to know what the R30.00 is for if I returned both pairs of pants!</p>
Pardon our late response to your email.
Please be advised that your query is referred to our regional credit and office and Edgars Blur Route management team for investigation purposes. Feedback confirming resolution in regards to the outstanding R30.00 balance will be communicated within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Pardon our late response to your email.
Please be advised that your query is referred to our regional credit and office and Edgars Blur Route management team for investigation purposes. Feedback confirming resolution in regards to the outstanding R30.00 balance will be communicated within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Pardon our late response to your email.
Please be advised that your query is referred to our regional credit and office and Edgars Blur Route management team for investigation purposes. Feedback confirming resolution in regards to the outstanding R30.00 balance will be communicated within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Pardon our late response to your email.
Please be advised that your query is referred to our regional credit and office and Edgars Blur Route management team for investigation purposes. Feedback confirming resolution in regards to the outstanding R30.00 balance will be communicated within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Pardon our late response to your email.
Please be advised that your query is referred to our regional credit and office and Edgars Blur Route management team for investigation purposes. Feedback confirming resolution in regards to the outstanding R30.00 balance will be communicated within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Pardon our late response to your email.
Please be advised that your query is referred to our regional credit and office and Edgars Blur Route management team for investigation purposes. Feedback confirming resolution in regards to the outstanding R30.00 balance will be communicated within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,