Account protection plan - retrenchment

Hi I am struggling to get assistance from Edgars/ Hollard to assist me with my account protection plan. I was retrenched in May 2020 and since June I've been having statements, phone calls, messages as well as emails sent to me with regards to settling me Edgars account. Even although I have spoken to numerous consultants and some of them has informed me that my account protection plan will cover. My next step was to email the necessary documentation to Hollard. Which I did on two separate occasions. Till to date I have not received a response from Hollard or Edgars regarding this. This is unacceptable!!! Whenever you call incorrect telephone numbers are given and to top it all off nothing gets sorted out. I'm no idiot to call one department to another. I demand answers as well as much needed feedback. I've been with Edgars for many years, don't stab me in the back now. Pathetic really!