1 reviews | Active since Sept 2015
Account Protection Plan
Good Day<br> <br> I was retrenched December 2014, I paid the account protection plan every month to protect me in the event of being retrenchment etc. When I logged my claim of being retrenched in March 2014 everything seemed to go fast until the claim was due to pay out. After dozens of calls to head office and the insurance department I could not sort out my claim. About 2 weeks ago I called again a guy was very help full and told me that there is a problem with my account and that it will be sorted out within that week. But until today I heard nothing from Edgars and we are heading to the end of September 6 MONTHS FROM LOGGING MY CLAIM. I found this extremely unacceptable and unprofessional. Even with my claim being logged my account was handed over to the attorneys more 1 time. My credit scoring is being affected negatively and for what for a simple claim that can not be solved by a company who offers the ACCOUNT PROTECTION PLAN to protect \YOU"what a waist of money and time. I will never open a account with edgars again. It is disappointing for a large company not to have the necessary customer service."""
As per our telephonic discussion, kindly note the claim was approved. We sincerely apologise for the delayed feedback and the overall service experience. But we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number:***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience
***
As per our telephonic discussion, kindly note the claim was approved. We sincerely apologise for the delayed feedback and the overall service experience. But we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number:***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience
***