AG
Annemarie G
1 reviews | Active since Mar 2009
04 Jan 2016, 13:34
Account problems
I'm logging this complain on behalf of my 83-year old mother-in-law. In November she received an account for R186.98, but according to her, her Edgars account was paid in full. She visited the branch and according to them they fixed the problem (SF706849). In December she received a SMS telling her she now owes R169.89. Where does that come from? She didn't sign up for any additional benefits. Please fix her account.
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Edgars's replyOfficial
05 Jan 2016, 11:30Hello avdd,
Thank you for bringing the above concerns to our attention.
Please be advised that your query is forwarded to our accounts management team for investigation. Upon their findings feedback confirming the correct balance outstanding on your mother-in-law will provided will provided directly to her within the next 48 working hours.
Please find your reference number:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing the above concerns to our attention.
Please be advised that your query is forwarded to our accounts management team for investigation. Upon their findings feedback confirming the correct balance outstanding on your mother-in-law will provided will provided directly to her within the next 48 working hours.
Please find your reference number:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply05 Jan 2016, 11:30
Official
Hello avdd,
Thank you for bringing the above concerns to our attention.
Please be advised that your query is forwarded to our accounts management team for investigation. Upon their findings feedback confirming the correct balance outstanding on your mother-in-law will provided will provided directly to her within the next 48 working hours.
Please find your reference number:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing the above concerns to our attention.
Please be advised that your query is forwarded to our accounts management team for investigation. Upon their findings feedback confirming the correct balance outstanding on your mother-in-law will provided will provided directly to her within the next 48 working hours.
Please find your reference number:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,