********* Account Practices 🤮

How I miss Edcon days 😩. Since that other institution or whatever has bought Edcon out I have not been happy with my Edgar’s account. As a loyal good paying account holder for close to 15 years I have said nothing. But I am enough now. Sometime in May I received a statement with an outstanding amount of R205(after I paid a settlement amount of over R 3000 in April). With the intention of pay R206 to settle the account(again) I accidentally pressed R203, meaning the was about R2,53 remaining as a result. I was under the impression that I don’t owe Edgar’s only to receive continuous smses saying I must pay R145 🤮. I called customer services only to be told it was a service fee for the R2,53. Creditors always write off amounts smaller than a double digit. How are you justifying charging me R70 “service fee” a month for a R2,53 balance. To make things worse I called before making the payment to enquirer about the same R205 charge I didn’t understand and I made it know to the agent I want to settle my account. This is why people can never be free of paying of this account. You are making money over *****ing your customers. I have always been able to pay off and settle my account with no issues under Edcon. This is some serious ********* practice. Might as well do business with Local Mashonisa at this point. I want this sorted and my account closed.