1 reviews | Active since Oct 2017
Account Payment
I went to Red Square - Morningside to pay for my account, the manager went to the back and i was assisted by the security lady. I requested to pay R200 and she put in R400, the manager returned from the back to check the receipt and found that there was an error on the receipt. The further called the police who told them it was not my fault they should go to the station. The manager took my account card and said i need to bring the difference that was mistakenly paid.
Is she allowed to withhold my card for an error that was done from their side, Why didn't they just reversed the transaction.
Regards,
We have escalated the complaint to the Red Square, Morning side management to address with regards to the system error when you visited the store to make account payments . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Red Square, Morning side management to address with regards to the system error when you visited the store to make account payments . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Red Square, Morning side management to address with regards to the system error when you visited the store to make account payments . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Red Square, Morning side management to address with regards to the system error when you visited the store to make account payments . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,