Account payment
<p>I Have now been trying for over 6 months to get Edgars to find a payment that went to my husband's account on May 2015. I have visited a branch written more than 40 emails to many people who promise to help sent proof of payment, even my bank sent a screen shot - and to no avail. I have been receiving threatening emails, sms etc spoke to many many people and yet no one seems to be abkle to help! Why? Is it too much bother??</p>
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Edgars's replyOfficial
25 Nov 2016, 16:03We are so sorry to hear about your unpleasant experience concerning your account.
We have escalated your query to our accounts department to investigate with regards to the payment , you will be receiving feedback shortly.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply25 Nov 2016, 16:03
Official
We are so sorry to hear about your unpleasant experience concerning your account.
We have escalated your query to our accounts department to investigate with regards to the payment , you will be receiving feedback shortly.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
's updateReviewer Update
02 Dec 2016, 10:50I have since had a call to say my payment has been found! Amazingly in the suspense account which I had been recommending they perhaps look there. I asked for an updated statement but havent received it but I did receive an sms reminder for payment 'even though this may seem a small amount' I sent an email asking for an updated statement to edcon account dbn and received a reply from Thabisile Mtshali ********** stating 'In response to your enquiry with EDCON please note that the statements are printed once a month on the 6th, the updated statement will be printed on the 06/12/2016 and available by the 10/12/2016.
Really???? It's taken this long to get to this point but I can't get an updated statement immediately? Can someone tell me why???
's update02 Dec 2016, 10:50
Reviewer Update
I have since had a call to say my payment has been found! Amazingly in the suspense account which I had been recommending they perhaps look there. I asked for an updated statement but havent received it but I did receive an sms reminder for payment 'even though this may seem a small amount' I sent an email asking for an updated statement to edcon account dbn and received a reply from Thabisile Mtshali ********** stating 'In response to your enquiry with EDCON please note that the statements are printed once a month on the 6th, the updated statement will be printed on the 06/12/2016 and available by the 10/12/2016.
Really???? It's taken this long to get to this point but I can't get an updated statement immediately? Can someone tell me why???