Account paid up and closed then reponed again

On the 14th December 2015 when i checked my credit report, my edgars account showed the closed status because i paid it up and asked for it to be closed.On the 17th December 2015, when i checked my credit report again, the account was not closed anymore and showing an amount of R698 still outstanding.I send the screen shots of my credit report to Edgars for them to update accordingly.I then spoke to Nolwazi(Durban call center) who told me that it is showing zero on her side to which i logged in again with my transunion account and send another screen shot that still showed that i still owe R698.While we were on the phone, she told me that she has send a paid up letter and an account closure letter to my email address and should get them as soon as we finish talking...i am still waiting for them. I am not happy about the whole treatment as i think your call agents are arrogant and try to make a person feel stupid. Please update my profile and close my account.