GS
Gary S
1 reviews | Active since Dec 2010
24 Mar 2016, 18:41
Account paid in full and then they close it
I have paid off my Edgars account in full and the minute paid it off in full they closed it permanently. Tried to speak to them but they determined to lose a loyal client. Suspect ******.
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Replies (1)
Edgars's replyOfficial
29 Mar 2016, 10:40Hello garysachs,
Thank you for bringing this matter to our attention. Please be advised your account has been closed due to payment history on your account.
Once an account is handed over or in the process of being handed over to the attorneys the account is automatically blocked on the system and cannot be re-opened.
Please be advise your account was in the process of being handed over to the attorneys and therefore the account was closed. We must apologise for the inconvenience and frustration caused in the matter.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please be advised your account has been closed due to payment history on your account.
Once an account is handed over or in the process of being handed over to the attorneys the account is automatically blocked on the system and cannot be re-opened.
Please be advise your account was in the process of being handed over to the attorneys and therefore the account was closed. We must apologise for the inconvenience and frustration caused in the matter.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Edgars's reply29 Mar 2016, 10:40
Official
Hello garysachs,
Thank you for bringing this matter to our attention. Please be advised your account has been closed due to payment history on your account.
Once an account is handed over or in the process of being handed over to the attorneys the account is automatically blocked on the system and cannot be re-opened.
Please be advise your account was in the process of being handed over to the attorneys and therefore the account was closed. We must apologise for the inconvenience and frustration caused in the matter.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please be advised your account has been closed due to payment history on your account.
Once an account is handed over or in the process of being handed over to the attorneys the account is automatically blocked on the system and cannot be re-opened.
Please be advise your account was in the process of being handed over to the attorneys and therefore the account was closed. We must apologise for the inconvenience and frustration caused in the matter.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***