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Quentin R
1 reviews | Active since Sept 2015
01 Oct 2015, 08:20
Account paid but not reflecting 2ND COMPLAINT
This is my 2ND requist.I log a complaint 2weeks ago that i have paid my account but the payment does not reflect Edgars customer care did respond and the Manager from the shop but no out come.My main consern is that my credit profile is affected and i still have no proof that the interest charged has beentaken off.And no one seems to care about my credit profile its already in 60 days.Suzete from Edgars said they cant do anything customer care must look in to the problem i need some thing to show me my credit profile is clear i was trying to buy a car and was rejected due to my credit profile
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Edgars's replyOfficial
05 Oct 2015, 14:36Hello quentin0190,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As advised telephonically, you have been advised of the outcome of the investigations conducted.
We therefore are unable to assist further as there was no proof found to confirm your payment with your account number.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As advised telephonically, you have been advised of the outcome of the investigations conducted.
We therefore are unable to assist further as there was no proof found to confirm your payment with your account number.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Edgars's reply05 Oct 2015, 14:36
Official
Hello quentin0190,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As advised telephonically, you have been advised of the outcome of the investigations conducted.
We therefore are unable to assist further as there was no proof found to confirm your payment with your account number.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As advised telephonically, you have been advised of the outcome of the investigations conducted.
We therefore are unable to assist further as there was no proof found to confirm your payment with your account number.
The reference for your query is as follows: ***/GO
Thank you for your patience.