1 reviews | Active since May 2015
Account opening
I had a paid up Edgars account which I had closed last year. Last week I went to Edgars to apply for new account with all my required documents, I was told it will take a few days to get an sms stating if I qualify or not. Nothing received for a week. Go in today to see what happened accounts lady says I can't apply for a new account I can only open my old one, so I agree, she's takes my ID phones the call centre only for them to say I can't open an or reopen my old one, no reason given just that we can't help you bye. My credit is good, and I had paid up my previous account . The person at Edgars Standerton was unprofessional and the call centre. I am really disappointed in the professionalism and the way the my situation has been handled.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded you query regarding your request to have your account reactivated to the accounts department to advise.
The reference for your query is as follows: ***/GO
Feedback will then be provided to you.
We would also like to thank you for alerting us of the service you received whilst visiting our Edgars Standerton branch, the concerns you have raised will be addressed with the stores management.
Kind Regards
The Customer Experience Team
***
Best regards,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we have forwarded you query regarding your request to have your account reactivated to the accounts department to advise.
The reference for your query is as follows: ***/GO
Feedback will then be provided to you.
We would also like to thank you for alerting us of the service you received whilst visiting our Edgars Standerton branch, the concerns you have raised will be addressed with the stores management.
Kind Regards
The Customer Experience Team
***
Best regards,