Account not yet resolved

My Edgar's account has been **********ly used, which i investigated it since March i was given the run around with no communication given. Feedback was given in August but not to my satisfaction. I had to dispute my account once again the last call i received was on the 04th september.Im constantly trying to contact Edgars with no luck the phone just rings. On the 16/10/15 i receive an email from the debt collectors stating my account is in arrears and interest has been accumulated. While my account has been investigated by the ***** department i was still paying my installement,which is a value of R2800 which has not been deducted of my account. The biggest problem there is no communication between customer service an ***** department, as well as the customer. On the 16/10/15 i went back to trade route mall for assistance this time i had to speak to another manager @ the store i was told he will give me a call today which is still not done. Before 12:00 19/10 i received a call from the ***** department asking me for the 20th time what happen to my account if they are dealing with my account surly they know not ask me, i was told by COB today someone will call me..I want my account