Account not updated with ITC

Edgars is taking too long to update my ITC. I settled my account on the 26/04/2021 and the overall experience has just been frustrating and daunting. Its been 3 months and no one at the bureau has rep**** any of the 3 emails I sent where I was requesting an update with ITC. Unacceptable. And I dont know who to escalate this issue to.