HW
Hajira W
1 reviews | Active since Mar 2012
17 Dec 2015, 10:29
Account not update
i paid my account in full on the 2nd of Dec. On the 15th of Dec i provided proof of payment, but i still receive emails stating my account is over due. I called customer care and received the same message. I need this sorted out soonest!!!!
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Edgars's replyOfficial
20 Dec 2015, 08:56Hello shordy.com,
Thank you for bringing this matter to our attention. Please be advised we have forwarded your account concerns to the accounts department manager to address. The payment has updated on the account. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly,
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Please be advised we have forwarded your account concerns to the accounts department manager to address. The payment has updated on the account. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly,
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply20 Dec 2015, 08:56
Official
Hello shordy.com,
Thank you for bringing this matter to our attention. Please be advised we have forwarded your account concerns to the accounts department manager to address. The payment has updated on the account. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly,
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Please be advised we have forwarded your account concerns to the accounts department manager to address. The payment has updated on the account. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly,
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,