Account not closed and no paid up letter.

My edgars account was handed over to VVM and I made arrangements in January to pay off my account. I was also given a settlement discount and paid my account in full. I was told that it takes a month to close off the account and update my profile. I called 3 times last month enquiring if my account has been closed off as I went to the store to get a settlement letter and I was told that my account has not been closed by VVM as they have not received any notification from them. When ever I called, I was told that my account will be closed off. The last time I called I was told that it has been closed on their side and I should call the store. A week ago I did that and I was told that it will finally be closed off in a week. I called today to check and I am being told the same thing again that it will be closed in a week. I am disappointed as they are quick to request payment however they don't honor the agreement after payment. I feel *****ed by these people.