ZH
Zaid H
1 reviews | Active since Jun 2012
05 Mar 2015, 14:24
ACCOUNT JUST CLOSED!!!
I went to Edgars Eastgate today to make a purchase. I was told that my card says 'Invalid Account' and after calling customer care I was told that my account was closed in 2008!!! How is this possible when I have made purchases in December 2014 and been paying the account as recent as last week?<br> <br> The consultant told me that I would have to reapply for an account but as far as I am concerned, Edgars can take their account and shove it!!!<br> <br> This is the most ******** I have heard in months and find that treating their customer like this is unacceptable!!!
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Edgars's replyOfficial
07 Mar 2015, 13:15Hello Z123,
We are deeply sorry that your account was closed without your consent. We also cannot pick up the account with the card number provided. Please be advised the accounts will clarify the reason for closure and will revert with feedback shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
We are deeply sorry that your account was closed without your consent. We also cannot pick up the account with the card number provided. Please be advised the accounts will clarify the reason for closure and will revert with feedback shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply07 Mar 2015, 13:15
Official
Hello Z123,
We are deeply sorry that your account was closed without your consent. We also cannot pick up the account with the card number provided. Please be advised the accounts will clarify the reason for closure and will revert with feedback shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
We are deeply sorry that your account was closed without your consent. We also cannot pick up the account with the card number provided. Please be advised the accounts will clarify the reason for closure and will revert with feedback shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Best regards,