account issues

<p>Previously I had problems with Edgars in the sense that my account was on 12 months plan instead of 6 months plan. After my review on Hello Peter in this regard I received a written confirmation on the 11th May 2016 from Mohamed Jamaludien that my account will be transferred to the 6 months plan and the interest charged will also be reversed.</p> <p>Now after 3 months I learned from the Woodlands store that my account is still on the 12 months plan and that my card is blocked although my monthly payments are up to date according to a 6 months plan, let alone a 12 months plan.</p> <p>So now I really don't know how to get this account issues sorted because the information I get from the Financial Services, Customer Services Administrator does not correspond with what happens in the Financial Sevices' Account division. In the mean time I continiuously receive sms' with adverti*****ts and gift vouchers inviting me to come and buy while my card is blocked on a paid up account.</p> <p>Could the divisions in Edcon please talk to each other and get on the same page to get these issues resolved. </p> <p> </p> <p> </p> <p> </p> <p> </p>