Account insurance problem

I habe since sent insurance claims to Edgars Carnival mall, they never gave me feedback until I sent an email to Edcon about the progress of my calim. Then I received an email from Hollard sating that my account has been fully paid. I then sent a follow-up email to Edcon to get them to close my account and even went to the store but they claim not to have any record of the payment. I sent proof of payment which was sent by Hollard and they came back and wanted my banking details which plays no part on the payment. It is frustrating. Please close my account.