Account instalment not reflecting

I logged a complain on the 27.08.2015 and my query is still not resolved. According to Red Square manager the was a problem with terminal,terminal was redeployed from 20 to 24 hence the payment that i made is not showing. Calls were logged to help desk twice first reference number *** and the call was closed without action another call was logged reference number *** still no luck . An email was sent on the 19.10.2015 to Regional manager of Auckland Red Square Louren Siavorster to intervene regarding monthly instalment that i paid on the 21.07.2015 that is not reflecting on my account , till to date i have not heard anything from them and the payment is still not reflecting on my account.I feel that the Regional manager for Auckland park Red Square Louren Siavorster does not care about customers. I am so unhappy with the SERVICE and interest is added on arrears mount