Account Instalment

<p>I am disgusted by the service I am getting from Edgar’s. I paid R5000.00 in to the account hoping that it will bring the monthly instalment down but in contrary they told me the account its prepaid and I don’t have to pay the account for the past four months. This previous month I went in to the store and they told me the same this they have been telling me and I decided to pay R300.00 and to my surprise at the month end I am expected to pay R1750.00 . When I called the Edcon collections centre they telling me they are sorry for one of their staff to be giving me the incorrect information but I still am liable to pay R1750.00 after I have done everything right. I went to the store I asked one of their staff members how much to pay and she said there is no instalment but at the end of the day I have to get the row end of the stick. This is bad business practice, if a mistake has happened with in the business then you need to deal with the matter in-house and should not inconvenience the customer but clearly they are not willing to do that. I spoke to Clement , I spoke to Mrs Santigen but all of them are not willing to assist.</p> <p> </p>