1 reviews | Active since Dec 2012
ACCOUNT IN ARREARS
My husband has had an account with Edcon for many, many years. <br> The account is always paid up to date and we have never had any problems. <br> This morning we went to the Eastgate Branch - just to be told that the account is in arrears and that we had to pay an amount of R630-00 before any further purchases could be made. <br> This account is only used for gifts and with my credit cards left at home I found it extremely embarrassing not being able to purchase merchandise for R740-00.<br> We got home and I tried to contact the Edcon Accounts Department with proof of payments but after an hour on the phone I was told that the Accounts Department is not open on Sundays. <br> Firstly, we were embarrassed in the branch, then I was kept busy for an hour on the phone, just to be told that the accounts department was not open on a Sunday and I was then promised that the Manager would phone me which never happened.<br> Obviously my husband destroyed his card in the Eastgate Branch and what an embarrassment.... especially in view of the fact that we just wanted to spoil our daughter.,
Our attempt to contact you at 09:25 AM was unsuccessful. (Left a message)
Thank you for raising your apprehensions with us. Please be advised we have referred this query to the accounts department to address. We assure you all concerns raised on this query will be addressed accordingly. W apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Best regards,
Our attempt to contact you at 09:25 AM was unsuccessful. (Left a message)
Thank you for raising your apprehensions with us. Please be advised we have referred this query to the accounts department to address. We assure you all concerns raised on this query will be addressed accordingly. W apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Best regards,
