Account handed over service

Good day

I need urgent help with settling my account of 5K and who it was handed over to. I have called Edgars numerous times before but they couldn't give me these details and when i went in store the manager came to tell me that the account was cleared, she even offered to open a new one for me. This is ruining my life as i can't purchase anything. I would just like to pay the account please. Please contact me at ***.