PK
Paul K
1 reviews | Active since Mar 2014
28 Apr 2015, 17:07
Account **********ly openend in my name
A few days ago i recieved a call from Edgars accounts department explaining to me that my account has been in arrears and asking when i will be making a payment. I was shocked to hear this as i have never opened an account at edgars. <br> <br> My id book has been cloned and numerous fictitious accounts have been opened in my name during the period of 2003 - 2005 . My Id book has been destroyed and i have been issued a smart id card.<br> <br> How can i go about rectifying this.??
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
29 Apr 2015, 16:51Hello PaulK@8302,
As per our telephonic discussion please note you need to fill in the dispute forms at any of your nearest Edgars store and investigations will be conducted ;upon findings feedback will be given to you shortly.
We apologise for the overall experience, we can understand the frustration and discomfort caused, but we assure you we have a team of experts who will be handling this query.
Please find your reference number: ***/GO
IF you require any further assistance, please do not hesitate to contact the ***** department on ***
Kind regards.
Edcon customer experience team.
***
As per our telephonic discussion please note you need to fill in the dispute forms at any of your nearest Edgars store and investigations will be conducted ;upon findings feedback will be given to you shortly.
We apologise for the overall experience, we can understand the frustration and discomfort caused, but we assure you we have a team of experts who will be handling this query.
Please find your reference number: ***/GO
IF you require any further assistance, please do not hesitate to contact the ***** department on ***
Kind regards.
Edcon customer experience team.
***
Edgars's reply29 Apr 2015, 16:51
Official
Hello PaulK@8302,
As per our telephonic discussion please note you need to fill in the dispute forms at any of your nearest Edgars store and investigations will be conducted ;upon findings feedback will be given to you shortly.
We apologise for the overall experience, we can understand the frustration and discomfort caused, but we assure you we have a team of experts who will be handling this query.
Please find your reference number: ***/GO
IF you require any further assistance, please do not hesitate to contact the ***** department on ***
Kind regards.
Edcon customer experience team.
***
As per our telephonic discussion please note you need to fill in the dispute forms at any of your nearest Edgars store and investigations will be conducted ;upon findings feedback will be given to you shortly.
We apologise for the overall experience, we can understand the frustration and discomfort caused, but we assure you we have a team of experts who will be handling this query.
Please find your reference number: ***/GO
IF you require any further assistance, please do not hesitate to contact the ***** department on ***
Kind regards.
Edcon customer experience team.
***