ACCOUNT *****

I opened an Edgars account(Oct2011). Went to bank Dec2012 and they said they could not help me as ONE of my Edgars accounts is in arrears?? The other one *** was opened Nov2011. I went to Edgars store and they could not understand what was wrong and after I said this is ***** they said it was someone from Namibia who's ID nr is the same as mine EXCEPT for the last 3digits and EDCON only works with the first 10 digits. After numerous calls and emails(which I still have) they could only apologise for any inconvenience this caused and that I had to phone Experian EVERY MONTH to update records and then wait two weeks for it to clear??? I was at my bank today as I wanted vehicle finance and was not approved because of this! I phoned Edgars customer care and briefly explained to the consultant but asked to speak to a manger as I don't feel like explaining everyting 20times again and still nothing will be sorted out..she said they are all in meetings and I said find someone else..she said hold on and left me hanging on the phone for 6min before I hung up!! I am tired of this as this is now more than 3YEARS!! This is ***** and I will take this further! SORT THIS OUT ASAP!!!