SS
Sammyfish S

1 reviews | Active since Nov 2013

15 Feb 2017, 11:40

Account fradualently opened under my name by Edgars

<p>I leant about the ********** activity on my ID via FNB when I went to apply for an overdraft for business use on the 14th Feb 17. Through this ********** activity by Edgars which they claimed I owe R6600, I have lost huge amounts as the business deal failed.</p> <p>-I have never opened an Edgars account in my life.<br />-No one from Edgars contacted about the owing’s on my so called account.<br />-Edgars didn’t contact my employer to verify the employment details.<br />-I stay in Springs – Gauteng and I don’t stay in Welkom – Free State where the account was opened in Sept 16.</p> <p>-I have lost around R8000 through the failure of the business which i was supposed to use the overdraft.</p> <p>-Were proper procedures followed by Edgars when the acccount was opened or it was an inside job?</p>

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Replies (1)
Edgars
Edgars's reply15 Feb 2017, 14:01
Official

We have escalated the complaint to the Edgars Welkom management to address as our valued customer reported the matter to the store regarding the ********** account that was opened in your name . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.

Kind regards,

Customer Experience Team

Call Centre: ***.