RV
Ronel V

1 reviews | Active since Sept 2014

01 Aug 2016, 10:30

Account errors

<p>This is the second time where I pay 3 time more than my monthly repayment only to find out, it is reflecting on your system but does not get deducted from my balance! I have to keep on paying or you will list me, but you do not amend my balance after each payment!</p>

0
Replies (2)
Edgars
Edgars's reply02 Aug 2016, 07:58
Official

Thank you for taking the time to share your concerns with us.

Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.

Your reference number ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***

Best regards,

Edgars
Edgars's reply02 Aug 2016, 07:59
Official

Thank you for taking the time to share your concerns with us.

Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.

Your reference number ********** 022/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***

Best regards,