JS
Johan S

1 reviews | Active since Mar 2012

29 Apr 2017, 11:11

Account error. No response.

<p>Account error. Return not processed for some reason. Sent an email with the slip showing the return, as well as account statement.</p> <p> </p> <p>Did not receive a response as of yet. Followed up with various phone calls. Call centre was unable to help and referred me here and there but to no avail.</p> <p> </p> <p>Kindly assist.</p> <p> </p> <p>From: <br /> Sent: 24 April 2017 07:38 AM<br /> To: ********** /> Subject: Account query: Edgars electronic statement-April17- ********** ********** 55243<br /> Importance: High</p> <p> </p> <p>Good day,</p> <p> </p> <p>My balance reflected on the statement issued is at 2,927.85. I did however, do a return on the 08th of April, that is not reflecting on my statement. Balance should be at 1,583.95.</p> <p> </p> <p>Please advise when this will be rectified?</p> <p> </p> <p>Regards,</p> <p> </p>

0
Replies (1)
Edgars
Edgars's reply29 Apr 2017, 12:23
Official

Thank you for bringing this matter to our attention .

Please accept our sincere apologies for the inconvenience caused to you. We can confirm that the refund has been processed and your balance as of today is correct R1583.95.Should you require further assistance do not hesitate to call us on ***

***/GO

Kind regards

The Edgar's Team

Best regards,