BM
Bonginhlanhla M
1 reviews | Active since Feb 2013
16 Jan 2018, 09:23
Account Double Debited
I did an online order with edgars and they double debited my cheque account and I called them to advise them about the incident they promised to get back to me within 48 hours which ended Friday the 12th Jan 2018. To this day my query has not been resolved and I haven't even received the confirmation for the correct order. order no. ********** 96 (correct order) and ********** 95(to be cancelled).
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Replies (2)
Edgars's replyOfficial
17 Jan 2018, 15:10Thank you for making contact with us regarding your online refund.We have escalated your query to our online refunds team to provide feedback,since they have tried previously to no avail.Please accept our sincere apologies for the frustrations and inconvenience caused .
Kind regards
The Edcon Customer Experience Team
Best regards,
Edgars's reply17 Jan 2018, 15:10
Official
Thank you for making contact with us regarding your online refund.We have escalated your query to our online refunds team to provide feedback,since they have tried previously to no avail.Please accept our sincere apologies for the frustrations and inconvenience caused .
Kind regards
The Edcon Customer Experience Team
Best regards,
BM
Bonginhlanhla M's updateReviewer Update
23 Jan 2018, 06:48I still await the response from the online team about my query and please do contact me on *** during office hours as I do not have my cellphone with me.
BM
Bonginhlanhla M's update23 Jan 2018, 06:48
Reviewer Update
I still await the response from the online team about my query and please do contact me on *** during office hours as I do not have my cellphone with me.