1 reviews | Active since Apr 2015
Account Dispute
<p>I received a call from the Edgards Head Office - ********** and aspoke to a consultant by the name of Patience who was EXTREMELY RUDE on the line. She wanted to speak to my Grandmother and I advised her that my Gran can't speak on the phone as she can barely hear from the other side of the line. I advised the consultant to discuss the matter at hand with me as I am the one who is currently paying for my Granny's account and she refused.</p> <p> </p> <p>I DEMAND A WRITTEN APOLOGY FROM THE MANAGEMENT AND PLEASE NOTE AND BE ADVISED THAT FROM NOW GOING FORTH, YOU MUST ONLY MAKE CONTACT WITH ME WITH REGARDS TO THIS ACCOUNT AND KEEP MY GRANNY OUT OF THIS... SHE IS 86YRS OLD AND CANNOT DEAL WITH THIS...</p> <p> </p> <p>I'll await your prompt responce...</p> <p> </p> <p>Kind Regards</p> <p>Lerato Ntlailane...</p> <p> </p>
Good Afternoon.
Please be advised that I have not received any feedback from the above mentioned company. Should I receive no positive feedback by Friday (09-12-2016), I guess further steps will be taken...
Awaiting your prompt response...
Lerato Ntlailane
Good Afternoon.
Please be advised that I have not received any feedback from the above mentioned company. Should I receive no positive feedback by Friday (09-12-2016), I guess further steps will be taken...
Awaiting your prompt response...
Lerato Ntlailane
We must apologise for the delayed response.
We are so sorry to hear about your unpleasant experience however any information regarding the account will need to be discussed with the account holder only for security reasons.
Should you wish to receive information regarding your grandmothers account you will need to get power of attorney over the account, you can then supplier us with the letter for record purpose and we will gladly send all communication to you.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
We must apologise for the delayed response.
We are so sorry to hear about your unpleasant experience however any information regarding the account will need to be discussed with the account holder only for security reasons.
Should you wish to receive information regarding your grandmothers account you will need to get power of attorney over the account, you can then supplier us with the letter for record purpose and we will gladly send all communication to you.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Good Afternoon.
Please be advised that the owner of this account has passed on on the 10th already. Is it adviseable for my mom to continue with the account or will it be cancelled...
Good Afternoon.
Please be advised that the owner of this account has passed on on the 10th already. Is it adviseable for my mom to continue with the account or will it be cancelled...