Account declined

I app**** for a edgars account online so I can build up a credit score formyself. I checked the requirements and app****, I then called in later to find out what the holdup was, only to hear my account is PENDING. Eventually I got a call from a technition saying that edgars have not recieved my bank statements even though I sent it thru,i sent it again but this time no feedback was provided. I went to the store to try and apply there and I was told to call customer care. I did that and then they said they cant help me and I had to go to the store... I went back 2 weeks later to try and apply again only to hear my application was declined and I had to wait 6 months to apply again. I am very unhappy with the service I got and feel I did not get a fair chance to get an account at the store and would like a Re assesment.