Account closure not possible due to incompetence

Edgars and call centre staff are unhelpful and not competent.

I have tried to cancel my value added services as well as insurance on my account on numerous occasions. I went to the store at mall at reds in 2019 to cancel these services, and was told it is successfully cancelled.

My statements per sms each month showed R0 owing as I do not buy from edgars very often. This month I need to pay R498 and looking at the statement I am R6400 in credit? When my account is supposed to be paid in full?

On enquiry the value added services was never cancelled, and has heaped up to R6400? How then can my Statement each month reflect balance owing R0? With A WHOPPING R90 INTEREST each month on this ammount owing to them.

I have also on numerous occasions tried to get a new card or close my account at the Edgars store, with the staff informing me that they cannot assist as they are migrating systems to RCS or some or other excuse every time.

Seems to me like they want to retain customers and ***** their money as they have done with me, I refuse to pay the R6400 and want my account closed with immediate effect.