Account closure

<p>My dad has an Edgars account, he is 73 a pensioner living form government grant and was recently diagnosed with Alzheimers. Edgars gave him 2 club benefits, Jet & Edgars that he was paying, never was his account overdue or not paid, I phoned and e-mail them to ask to close the account, since he can't afford it, at the branch they told me i have to phone customer care and when I phoned customer care they told me he has to do it himself, is this plain stupidity or what, HE HAS ALZHEIMERS, why did they not just explained a process that i need to follow that will help us to do this...if they needed documents etc.... i have been calling and e-mailing and no one is getting back to me, i will be posting this on social media and all, it is not even a big amount outstanding on the account, R2891.24 that they must settle since he had club membership and they need to close! how hard can it be!</p>