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frank F
1 reviews | Active since Aug 2011
12 Dec 2015, 05:51
Account closure
I've been a loyal customer since the day I started working in 2007 I've always paid extra and always paid on time even when automatically mu account limit was up to 9000 last month I missed 1 payment and even thou I was charged late assessment fees I got a funny email about arrears from it collections twice I've also noticed the reward s points have decreased <br> <br> Thank you I'll be paying my account in full and closing it on Tuesday don't bother calling me
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Replies (1)
Edgars's replyOfficial
15 Dec 2015, 13:03Hello frank1986,
We must sincerely apologise for the overall experience. Edcon values their customers as they are the life blood of this organisation. Kindly note you did not provide us with your account details so we may liaise with the collections department.
You may send us your accounts details at ***. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We must sincerely apologise for the overall experience. Edcon values their customers as they are the life blood of this organisation. Kindly note you did not provide us with your account details so we may liaise with the collections department.
You may send us your accounts details at ***. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply15 Dec 2015, 13:03
Official
Hello frank1986,
We must sincerely apologise for the overall experience. Edcon values their customers as they are the life blood of this organisation. Kindly note you did not provide us with your account details so we may liaise with the collections department.
You may send us your accounts details at ***. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We must sincerely apologise for the overall experience. Edcon values their customers as they are the life blood of this organisation. Kindly note you did not provide us with your account details so we may liaise with the collections department.
You may send us your accounts details at ***. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,