Account Closure

I paid up my account on the 29th of Jan 2021 and requested to close the account and cancel any insurance that's linked to the account. 14 February I got a statement stating that the is an amount owing. I phoned the Contact Centre on the 15th of Feb and i was advise the matter will be escalated and will be resolved within 5 days. Today is the 2nd of March and the account is not closed. I phoned the Contact Centre again and spoke Phuthuma Camba that reports to Marlene Human. Phuthuma was NOT helpful, when I requested to speak to a team leader she said i cant speak to a team leader, the only way to get through a team leader is via e mail, she repeated this 3 times, that no team leader in the entire Contact Centre has a office phone, ( that I find very disturbing) I even said to her that I don't believe what she is saying. She advised that the is still a fee due to insurance not cancelled and that I needed to speak to the administrators as those are the only people that can assist in reversing the fee. She then transferred me through ( ironically the line got cut). How frustrating that i spend over 20 mins with her on the line and then she cuts my call... i had to call again and i spoke to Sisanda, i asked her what is the process when a customer wants to speak to a team leader. She explained and said if i insist on speak to a leader she can put me through to them, I then told her about what Phuthuma told me, she confirmed that what i was advised is not the correct process. She then also kept me on hold for a while, when she came back she said that her team leader Jamaine Van Wyk said he will reverse fees and close account ( i don't know what happed to him coming to speak to me as i had requested to speak to a team leader) The service given by Edgars is pathetic, its a disgrace!!!!!!!!!! Edgards must do me a favour and listen to that call i made today when i spoke to Phuthuma Camba, the call was at about 14:56 and lasted for about 25 mins.. I will be waiting for their feedback