JK
Jacob K
1 reviews | Active since Sept 2011
17 Feb 2015, 04:00
Account closure
I have for almost a year been trying to close off an account I previously had with Edgars. I have sent countless emails to the customer service email requesting closure of the account yet I still receive statements of the account from your accounts. All I ever get is dozens of marketing emails from you guys - which I have also previously asked to be stopped. <br> <br> Question? <br> How hard is it to close off a settled account, remove my email from your servers and send me notification back?
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Edgars's replyOfficial
17 Feb 2015, 15:45Hello Jacob Khumalo,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that you request to close your account has been forwarded to the accounts department to assist with, and our marketing department to assist with opting you out, of all future marketing/promotional communications.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that you request to close your account has been forwarded to the accounts department to assist with, and our marketing department to assist with opting you out, of all future marketing/promotional communications.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
Best regards,
Edgars's reply17 Feb 2015, 15:45
Official
Hello Jacob Khumalo,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that you request to close your account has been forwarded to the accounts department to assist with, and our marketing department to assist with opting you out, of all future marketing/promotional communications.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that you request to close your account has been forwarded to the accounts department to assist with, and our marketing department to assist with opting you out, of all future marketing/promotional communications.
Should you require further assistance, kindly contact our accounts department on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
Best regards,