MR
Mr R
1 reviews | Active since Sept 2011
17 Sept 2015, 09:59
ACCOUNT CLOSURE
I cannot believ that after paying off my Edgars account,i was told that i can not use the account anymore because i didnt use it for any purchases for more than 2 years.But the fact remains i have been paying my account so that i can have a good record with Edgars and now they're telling me that its closed.<br> When i try to open another one with them,i was told that i do not qualify,i still get statements from them,with the credit that i still qualify for but yet i cant use my account.What kind of service is that because after paying off my debt im supposed to be abe to re=use my Edgars card.
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Edgars's replyOfficial
18 Sept 2015, 12:45Hello Rweqesm1,
Thank you for raising your apprehensions with us. Kindly note the account was closed as one of dormant accounts, due to inactivity and the account was not in a good state for a very long time. It was in a process of being handed over, hence you do not qualify for another account. We apologise for the overall experience. However, the account will not be reinstated.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Thank you for raising your apprehensions with us. Kindly note the account was closed as one of dormant accounts, due to inactivity and the account was not in a good state for a very long time. It was in a process of being handed over, hence you do not qualify for another account. We apologise for the overall experience. However, the account will not be reinstated.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply18 Sept 2015, 12:45
Official
Hello Rweqesm1,
Thank you for raising your apprehensions with us. Kindly note the account was closed as one of dormant accounts, due to inactivity and the account was not in a good state for a very long time. It was in a process of being handed over, hence you do not qualify for another account. We apologise for the overall experience. However, the account will not be reinstated.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Thank you for raising your apprehensions with us. Kindly note the account was closed as one of dormant accounts, due to inactivity and the account was not in a good state for a very long time. It was in a process of being handed over, hence you do not qualify for another account. We apologise for the overall experience. However, the account will not be reinstated.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Best regards,