Account closure

My Husband closed his account in 2013. When we app**** for a bond a year later we picked up on the credit check that he owed Edgars R2900. We went to Edgars Canal Walk and contacted them multiple times to correct and find out what the charges was for and to investigate but no one contacted us back after promising to do so. This year they could send a final notice. My husband asked her why did they not contact him after three months when they picked up that he has not paid the lady from Head Office told him that he had to be in debt first before they will approach him. Nevertheless we paid the full amount owing to them and contacted the Call Centre again from Edgars Canal Walk to ask that they send a confirmation of closure of the account. The lady said it will be emailed within 48 hrs. I also emailed the accounts and customer care and every email of Edgars personel I have but to date. No confirmation of closure. Please be careful when dealing with Edgars. Keep all your proof and rather do things in writting instead of call centres. Their customer service is bad anyway weather you call them or email them.