JA
Janizol A
1 reviews | Active since May 2012
26 Apr 2019, 07:15
Account closed by receiving payment sms's
Good day,
After being retrenched and claiming on my Account Protection Plan through Hollard, which took nearly 2 months, my account was closed. I closed my account I on 11 April 2019 at your Cape Gate, Cape Town branch. I then went into your store on 15 April 2019 to confirm my card is not working and my account is closed and the cashier confirmed that for me. Yesterday 25 April 2019 I received an SMS to state I need to pay on the account, how is this possible? The sms reads as follows "Dear Customer, Your payment on your Edgars account was less than your instalment, please pay R837,93 before 01/05/2019. NCRCP7." PLease rectify this.
Helpful (0)
Replies (3)0
Replies (3)
Edgars's replyOfficial
26 Apr 2019, 09:16Dear Janizol
Thank you for bringing this matter to our attention.
We apologise for the frustrations caused to you with the sms notifications. Kindly ignore them as the account is closed.
In addition we have removed all marketing indicators to prevent all communications from being sent to you.
Thank you for your support in the past.
Kind regards
Edgars Customer Experience Team
***
Thank you for bringing this matter to our attention.
We apologise for the frustrations caused to you with the sms notifications. Kindly ignore them as the account is closed.
In addition we have removed all marketing indicators to prevent all communications from being sent to you.
Thank you for your support in the past.
Kind regards
Edgars Customer Experience Team
***
Edgars's reply26 Apr 2019, 09:16
Official
Dear Janizol
Thank you for bringing this matter to our attention.
We apologise for the frustrations caused to you with the sms notifications. Kindly ignore them as the account is closed.
In addition we have removed all marketing indicators to prevent all communications from being sent to you.
Thank you for your support in the past.
Kind regards
Edgars Customer Experience Team
***
Thank you for bringing this matter to our attention.
We apologise for the frustrations caused to you with the sms notifications. Kindly ignore them as the account is closed.
In addition we have removed all marketing indicators to prevent all communications from being sent to you.
Thank you for your support in the past.
Kind regards
Edgars Customer Experience Team
***
JA
Janizol A's updateReviewer Update
26 Apr 2019, 09:17Thank you for your response
JA
Janizol A's update26 Apr 2019, 09:17
Reviewer Update
Thank you for your response
JA
Janizol A's updateReviewer Update
02 May 2019, 14:24Good day,
I once again received an account sms! Sms as follows:
"Dear Customer, Your payment on your Jet/Edgars account was less than your instalment, please pay R837,93 today. NCRCP7."
Why am I still getting sms's!?
JA
Janizol A's update02 May 2019, 14:24
Reviewer Update
Good day,
I once again received an account sms! Sms as follows:
"Dear Customer, Your payment on your Jet/Edgars account was less than your instalment, please pay R837,93 today. NCRCP7."
Why am I still getting sms's!?