RK
Roeline K

1 reviews | Active since May 2011

28 Oct 2015, 10:29

Account closed and paid in full 4 years ago

I have app**** for an account with another company and to my surprise it was declined because they say I still have an outstanding account with Edgars. I closed this account and I paid it in full. <br> <br> I have even went to the Edgards in the Brooklyn Mall about 4 years ago and they confirmed that the account was closed and paid in full. <br> <br> I did not receive any phone calls or any statements from Edgars or any financial institute of Edgards in regards to this outstanding amount.<br> <br> When I phoned Edgards today ***and spoken to Bailey she said she is unable to assist me with the account and that it was handed over to attorneys. I am not going to pay any attorney fees. This is older than 3 years and I can not be held responsible for this.

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Replies (1)
Edgars
Edgars's reply29 Oct 2015, 14:42
Official
Hello Rkotze,

Thank you for raising your account concerns with us. Please be advised there is no amount owing on your account. The account is closed, and we have referred this query to the accounts department to assist with ITC update. We apologise for the overall experience. Concrete feedback will be given to you shortly.

Please find your reference number: ***/GO

If you require any further assistance, kindly contact the accounts department on ***.

Kind regards
Edcon customer experience
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